Assessment

We’ll help you identify specific needs through conducting a needs assessment that diagnoses the root causes of your performance issues/gaps and then implement the appropriate solutions.

Our 4-step approach for conducting an assessment:

1. Link to goals
2. Discover performance gaps between
3. Identify root causes for performance gaps
4. Provide results and recommendations

Key Accomplishments:

• Led a strategic performance improvement initiative with various business partners throughout a large customer service organization. Conducted multiple assessments and created a “Road to Results” strategy that included developing training programs, team awareness sessions and an action learning process.  Implemented and measured the strategy, increasing accountability throughout the department.
• Partnered with a large nonprofit to conduct a yearlong audit including assessing the culture and identifying strategic plans. Developed measurement tools, surveyed membership, and analyzed results showing enhanced commitment, satisfaction, and morale.
• Redesigned training processes and programs for a Malcolm Baldrige award-winning firm and retail store that resulted in increased productivity and development of best-practices standards.
• Certified and taught certification courses in Human Performance Improvement at the University of Minnesota’s Continuing Education Department.